Terms of Service & Commercial Conditions
1. Introduction & Acceptance
Welcome to Pixel Press (operating via pixelpresskgp.in and billing.pixelpresskgp.in, hereinafter referred to as "the Business", "we", "us", or "our"). Pixel Press is a proprietorship firm with registered premises at Main Market Road, Benapur Market, Kharagpur (L), Paschim Medinipur, West Bengal - 721301, India, represented by its Authorized Signatory and Proprietor, Rabindra Nath Thakur.
By commissioning print work, approving quotations, placing digital or counter orders, or executing payment transactions through our billing portal, you ("the Client" or "Customer") agree to be legally bound by these Terms of Service.
2. Bespoke Manufacturing & Custom Orders
All products supplied by Pixel Press (including but not limited to wide-format flex banners, vinyl prints, sunboard mounts, digital posters, serialized receipt books, and promotional merchandise) are made-to-order, custom-manufactured commodities tailored to customer-supplied artwork and specifications.
Artwork Proof Sign-off Responsibility
Digital proofs (soft proofs) are shared via WhatsApp, email, or in-person review prior to physical output. It is the customer's sole responsibility to inspect text spelling, telephone numbers, addresses, logos, and dimensions. Pixel Press will not be liable for typographical or grammatical errors once the artwork has been explicitly approved for production.
3. Technical Tolerances & Color Calibration
Commercial printing involves physical pigments (CMYK) deposited on diverse substrate media (coated paper, PVC flex, vinyl, cotton canvas, acrylic).
- RGB vs. CMYK Gamut: Computer, tablet, and smartphone screens display images in illuminated RGB colors, whereas physical printers utilize CMYK ink systems. Slight color saturation and contrast variances between screen previews and finished prints are natural industry realities.
- Dimension Margins: Manual finishing, thermal welding, hem eyeleting, and guillotine trimming carry a standard manufacturing tolerance of approximately ±2% to ±3%.
4. Pricing, Invoicing & Payments
All prices and quotations are denominated in Indian National Rupees (INR ₹).
- Advance Commitment: For customized and bulk print runs, a minimum advance deposit (typically 30% to 50%) is required prior to commencing production, with the outstanding balance payable upon order completion or dispatch.
- Payment Gateways: Digital counter payments, Dynamic UPI QR transactions, and payment links are securely processed through RBI-authorized payment aggregators (such as PhonePe). Transactions must be completed using authorized banking instruments in the customer's legal possession.
5. Intellectual Property & Artwork Ownership
The Customer affirms that they own or have obtained all necessary licenses, copyrights, trademarks, and statutory permissions for any graphics, photographs, logos, or slogans provided for printing. The Customer agrees to indemnify and hold harmless Pixel Press and its proprietor against any legal claims, copyright infringement proceedings, or regulatory notices arising from the reproduction of submitted files.
6. Limitation of Liability
Under no circumstances shall Pixel Press or its proprietor be liable for indirect, incidental, punitive, or consequential damages (including loss of business profits or event delays) exceeding the actual net amount paid by the Customer for the specific invoice under dispute.
7. Governing Law & Dispute Jurisdiction
These Terms shall be interpreted and governed exclusively in accordance with the substantive laws of the Republic of India. Any claims, legal actions, or proceedings arising out of or related to our services shall be subject to the exclusive jurisdiction of the competent courts located in Kharagpur / Paschim Medinipur, West Bengal.