Privacy Policy
1. Overview & Commitment
At Pixel Press (represented by proprietor Rabindra Nath Thakur, operating pixelpresskgp.in and billing.pixelpresskgp.in), we place paramount importance on maintaining the privacy, security, and integrity of our patrons' personal and financial data.
This Privacy Policy explains how information is collected, utilized, and safeguarded when you interact with our shop, order customized printing services, or settle invoices via online payment channels.
2. Information We Collect
To fulfill printing orders and generate accurate fiscal invoices, we may collect the following information:
- Contact & Identity Data: Customer name, business name, mobile phone number, WhatsApp contact number, and email address.
- Delivery & Billing Details: Workshop, office, or residential address for cargo or local dispatch, and order billing notes.
- Order Artifacts: High-resolution artwork files, logos, vector PDFs, typography specs, and photographs uploaded or submitted for printing.
- Transaction Metadata: Order identifiers, transaction timestamps, payment reference numbers (UTR / Provider Reference IDs), and receipt acknowledgments.
3. Payment Processing & Banking Security
Zero Financial Credential Storage
Pixel Press does NEVER store, log, capture, or have access to your confidential payment credentials—including debit/credit card CVVs, card expiry dates, net-banking passwords, or UPI PINs.
When paying online or scanning a Dynamic QR code at our counter, you are seamlessly connected to an authorized, Reserve Bank of India (RBI) regulated Payment Aggregator (such as PhonePe). All sensitive transactions are processed over end-to-end 256-bit TLS/SSL encrypted banking rails conforming to the highest PCI-DSS Level 1 compliance standards.
4. How We Use Collected Data
The information gathered is strictly utilized for authorized business operations:
- Reviewing prepress artwork and communicating proof approvals via WhatsApp/Email.
- Generating official thermal slips, tax invoices, and payment receipts.
- Transmitting real-time order readiness, dispatch notifications, and shipment tracking links.
- Maintaining customer ledger records for returning clients and accounting reconciliation.
5. No Third-Party Data Selling or Renting
Pixel Press maintains a strict anti-spam and privacy guarantee. We do not sell, rent, lease, trade, or distribute your personal contact information, business documents, or artwork files to any third-party marketing companies, advertisers, or lead brokers under any circumstances.
6. Data Retention & Artwork Confidentiality
Customer print files and proofs are preserved in secure cloud object storage (Cloudflare R2) solely to facilitate convenient re-orders, repeat runs, and quality audits. We treat all commercial marketing campaigns, festival booklets, and proprietary graphics with strict confidentiality.
7. Grievance Redressal & Contact Officer
In compliance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer for Pixel Press are provided below:
Grievance Officer: Rabindra Nath Thakur (Proprietor)
Physical Address: Main Market Road, Benapur Market, Kharagpur (L), Paschim Medinipur, WB - 721301, India
Telephone: +91 74791 46140 / +91 62950 38017
Official Email: pixelpress.kgp@gmail.com