Cancellation, Refund & Replacement Policy
Important Nature of Custom Print Products
All merchandise produced by Pixel Press (including wide-format flex banners, vinyl cutouts, customized stationery, event ID cards, and promotional gifts) is custom manufactured to individual customer dimensions, artwork, and specifications. As such, once physical production has commenced, the materials cannot be repurposed or restocked.
1. Order Cancellation Windows
If you request order cancellation before the digital artwork proof has been finalized, approved, or queued into machine RIP (Raster Image Processor) processing, you are entitled to a full 100% refund of any advance paid.
Once physical printing, vinyl cutting, plate-making, or paper feeding has started on our machines, the order cannot be cancelled and advance payments cannot be refunded, as media rolls and ink have already been consumed.
2. Quality Guarantee & Free Reprint / Replacement
We stand 100% behind the craftsmanship of our print output. If an order arrives with an objective manufacturing defect or transit damage, Pixel Press will provide an immediate free reprint and replacement at no additional charge under the following conditions:
- Eligible Issues: Machine print banding, severe color streaks, wrong media thickness supplied vs invoiced, missing pages in booklets, incorrect cutting/trimming dimensions exceeding technical margins, or damaged grommets/welding.
- Reporting Period: Any discrepancies must be reported to our workshop within 48 hours of physical collection or receipt.
- Evidence: Simply send clear photographs or a short video demonstrating the defect via WhatsApp to +91 74791 46140 or email pixelpress.kgp@gmail.com along with your order number.
3. Non-Refundable Circumstances
Replacements or refunds will not be issued for issues caused by factors outside our manufacturing control, including:
- Customer-supplied spelling, grammatical, or numerical errors that were present in approved proofs.
- Low-resolution, pixelated, or blurry output resulting from low-DPI images supplied directly by the client despite warnings.
- Minor RGB screen vs CMYK print shade differences intrinsic to industrial pigment printing.
- Damage incurred after handover due to improper storage, extreme weather exposure, or rough handling during event erection.
4. Refund Processing Method & Timelines
When a refund is approved by management:
- Refund Channel: The amount will be credited back strictly to the original source of payment (e.g. the specific UPI VPA, bank account, or debit/credit card used during transaction).
- Processing Turnaround: The refund will be initiated via our payment gateway partner (PhonePe) within 24 to 48 hours of approval, and will typically reflect in the customer's bank statement within 5 to 7 business days depending on the issuing bank's clearing cycle.
- Store Credit Alternative: Alternatively, clients may elect to receive an immediate 100% store credit adjustment towards their next print project.
5. Initiating a Resolution or Cancellation Request
To cancel an order or report an issue, connect with our support desk with your Invoice / Order ID: