Shipping, Pickup & Delivery Policy
1. Fulfillment & Delivery Methods
At Pixel Press, we provide two convenient fulfillment options for clients across Kharagpur, Benapur, Paschim Medinipur, and neighboring districts:
Clients or their authorized representatives can collect completed orders directly from our press workshop:
Pixel Press, Main Market Road, Benapur Market, Kharagpur (L), WB - 721301.
Open Mon–Sat: 09:00 AM – 09:00 PM. No delivery charges apply for in-store collection.
For commercial clients, puja pandals, event venues, and outstation committees, we arrange door delivery via dedicated local couriers or trusted cargo services.
Delivery fees are calculated based on shipment bulk/distance and are clearly specified in your estimate or invoice prior to dispatch.
2. Standard Production Turnaround Timelines
Fulfillment timelines begin immediately upon receipt of confirmed artwork proof approval and required advance payment:
| Category / Product | Standard Turnaround | Express Option |
|---|---|---|
| Digital Printing (Flyers, Posters, Cards) | 24 to 48 Hours | Same-Day Priority available |
| Wide-Format Flex Banners & Vinyl Signage | 24 to 48 Hours | Same-Day Priority available |
| Offset Souvenir Books, Receipt Pads, Invoices | 3 to 7 Working Days | Based on bindery volume |
| Custom Merchandise (T-Shirts, Mugs, Badges) | 3 to 5 Working Days | Subject to blank stock |
3. Packaging & Cargo Protection
All finished printed materials are carefully protected:
- Large format banners are roll-packed or folded with interleaf paper to prevent ink abrasion and scratching.
- Digital stationery and visiting cards are bundled in waterproof shrink-wrap packs.
- Standees and sunboard displays are corner-protected with corrugated cushioning.
4. Readiness & Dispatch Notifications
As soon as your order completes final quality checks in our workshop, our automated system generates a readiness notification. You will receive an immediate update via WhatsApp or SMS confirming that the order is ready for counter pickup or has been dispatched with delivery agent details.
5. Delays & Unforeseen Logistics Circumstances
While we make every endeavor to meet scheduled deadlines, Pixel Press is not responsible for transit delays caused by third-party courier strikes, natural weather events (such as intense monsoon rainfall), road blockages, or customer unavailability at the provided shipping destination. In such cases, our team actively coordinates with the courier partner to arrange prompt re-delivery.